CSC Launch Online Product Support Website

Users can find solutions to common questions and will soon be able to submit new FAQ requests. Comments and suggestions regarding this facility are welcomed and should be addressed to webadmin@cscworld.com.

If, after browsing the FAQs, you can't find the answer to your question then send your query to support@cscworld.com - we will initially provide an answer to your question and may subsequently add your enquiry to our FAQ web pages for the benefit of other customers.

CSC has recently launched its Online Product Support - a self-help resource available to customers with current maintenance contracts. This new facility has an ever-expanding number of topics, covering a variety of issues, and ranging from simple installation queries to advanced engineering techniques.

Much of the information in this resource has been taken from our Support Log on which customer queries are recorded and hence frequently asked questions can be established.

Here are a few example topics currently available to customers with current maintenance contracts:

• FAQ: How does Building Designer calculate live or imposed load reductions?
• FAQ: What sequence should I follow when creating an Orion model?
• FAQ: How can I include Active Sketches in my TEDDS calcs?
• FAQ: How do I successfully import DXF files into S-Frame?
• FAQ: How can I model purlins on a sloping roof in 3D+?